C 20 Camera not working

[Yasir Vistro]

we have c 20  . Camera Orange Light Continous ON but Camera not show self View .  

we plug directly with LCD but same status .

Yasir Vistro .

[mubakhta]

Hi Yasir,

We have identified a known issue with the Precision HD 1080p 4x cameras. Please go through this document for more details :

https://supportforums.cisco.com/docs/DOC-25123

The issue is due to the camera not booting up. You will need to manually reboot the camera as mentioned in the document above. You can use the following files to manually upgrade the camera :

For USB      :       https://supportforums.cisco.com/docs/DOC-25088

For Serial     :       https://supportforums.cisco.com/docs/DOC-25127

Regards,

Mubashshir Akhtar

[Ravi Yadav]

Hi Yasir,

As said by Mr. Akhtar, its known issue , if you face any issues upgrading the unit open a TAC case and we will assist you.

Also make sure that the unit is upgraded to TC 5.1.3

Regards

Ravi Kr.

[amehla]

Hi Yasir,

this issue has been identified with 4X camera's

Please find the attached document for complete recovery procedure.

Regrads,

Amit Mehla