C20 upgrade from 6.2.1 to 7.3.2 problem

[rusfatman]

Hello.

We have many C20 on 5.1.5 firmware and there are no problems to upgrade them to 7.3.2.

But there is one C20 on 6.2.1 firmware. I can't upgrade it, it's stuck on "Running post-install hooks from installed package". I'll wait for 30-40 mins, but then manualy reboot it. and it's back to 6.2.1 version.

I have a correct license key installed on C20 for 7.x firmware.

Can anyone see something like this?

[rusfatman]

Problem solved.

[Martin Koch]

As this is a forum it might be handy to describe what the cause was and how you solved it.

I once had a system behaving similar and disconnecting the inTouch during the upgrade fixed it.

[rusfatman]

I'm already write a correct solvation in my post below.

[p.hanagan]

I too am experiencing this problem with 2 C20's and a C40 on 6.2.1.  What was your workaround ?

[rusfatman]

It's strange, but i haven't any successful software update on my C20. I tried about 2-3 times, but it's ends with nothing. It's just hold on some moment and after soft reset - c20 loads old version 6.2.1.

But i find in menu:

Maintenance --> System Recovery --> Software Recovery Swap

that i have two versions of Software:

Current - 6.2.1

Inactive - 7.3.2

I'm just try to switch from 6.2.1 to 7.3.2 and it loads a new version. Than it updates a camera SW about 2-3 minutes. That's all and my C20 works fine on new version 7.3.2 for now.

[frank.calderon]

We had the exact problem recently.  The software upgrade fails as pushed out from TMS 14.5.  I'm attempting your workaround and will report shortly.  Thanks. 

[frank.calderon]

Yes. Initiating the upgrade from the endpoint was successful. Thanks.

[rusfatman]

You're welcome.