09-21-2017 08:42 AM - edited 03-18-2019 01:28 PM
Hi everybody,
I will try to articulate my problem the best I can. See the pictures attached for a better comprehension. When a presenter share is laptop throught the C40. The right behavior should be the one shown on the first picture, the one called « What it should do ». But the behavior we have is the one on the second picture called « What it does ».
We have actually 2 C40 Telepresence and one of them have the right behavior. The other wont do it right... We tried to copy every parameters from the good C40 to the problematic one and nothing change.
Is there someone that can tell us what is wrong with this and what to do to get the good behavior?
Thank you very much
Mario
Solved! Go to Solution.
09-22-2017 12:05 PM
You'll need to rehost the licenses from the old codec to the replacement.
If you go to the Cisco Licensing Portal, link is in my previous reply, do the following:
09-21-2017 09:15 AM
09-21-2017 09:32 AM
09-21-2017 08:28 PM - edited 09-21-2017 08:54 PM
Try setting the following:
Also confirm that this C40 has the Dual Display optoin key installed.
09-22-2017 04:58 AM
Thank you very much Patrick,
I just got this new C40 from Cisco but I didn't receive the option keys yet. I am not sure if the TAC understood correctly my demand. With the old C40 we used to have this :
*s SystemUnit Software OptionKeys DualDisplay: "true" *s SystemUnit Software OptionKeys MultiSite: "false" *s SystemUnit Software OptionKeys NaturalPresenter: "true" *s SystemUnit Software OptionKeys PremiumResolution: "true" *s SystemUnit Software OptionKeys RemoteMonitoring: "true"
It seems to be the reason why I can't dual display correctly don't you think ?
Well now, I am not sure who can help me with this at Cisco. The girl with who I talked at Cisco have a huge Indian accent so I can barely understand what she say. So I opted for an email but she reply with something like « C series Activation Key »
It has 6 licence keys :
A huge thanks for your help.
Is this the option keys we are talking ?
09-22-2017 08:14 AM
You need the dual display option key installed for the behavior you want, without it, the video conference wil appear on a screen and all the outputs from the codec will be identical.
Is this a new purchase, or RMA? The C40 hasn’t been sold for sometime, I doubt it is a new purchase, but if it just hasn’t been used until now, it should have the option keys pre-installed. If it’s an RMA, you should go to the Cisco Licensing Portal to rehost the licenses from the old codec to the replacement. TAC should be able to provide the licenses keys, and/or help you go through the rehost process.
09-22-2017 08:20 AM
She did, she sent option keys but it doesn't work. When I try to add an option key, there is a message telling :
« Failed adding option key: The server could not comply with the request since it is either malformed or otherwise incorrect. »
The option key she sent seem to be linked to the old C40's serial number. I am not sure but we should get new option key linked to the new C40's serial number isn't ?
Yes, it's an RMA and there was only one option key preinstalled, few were missing.
09-22-2017 12:05 PM
You'll need to rehost the licenses from the old codec to the replacement.
If you go to the Cisco Licensing Portal, link is in my previous reply, do the following:
09-25-2017 06:22 AM - edited 09-25-2017 06:22 AM
Hi Patrick,
I tried to add my old device but an error occured... And it tells nothing more. Can't have any other contact with my TAC. She is not answering my emails.
Don't know what else to do.
Thanks for the help.
09-25-2017 08:16 AM
ok... seems everything is ok now. Someone at Cisco moved the licence for me. I added the option keys. Seems ok. Thank you !
09-25-2017 10:13 AM
09-22-2017 08:23 AM
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