Camera control and Menu navigation problems with TC5.1.5

[Matt Carner]

Hi all,

We have upgraded one of our C Series codecs to 5.1.5 and I am having a great deal of trouble with it ever since.

Any arrow press on the remote results in what appears to be a "continuous" press of the button.  This same behavior is exhibited when trying to control the camera.  If I press the left arrow key to pan, the camera moves as far as it can go in that direction.  Just to be clear, I am NOT holding down the arrow keys on the remote.

Any ideas?  I've tried reinstalling the software.  Will try reverting to last version of software next.

Thanks,

Matt

UMN

[Matt Carner]

Update - maybe it wasn't a 5.1.5 issue after all.  I just rolled the codec back to 5.1.4 and the issue still exists.

[mubakhta]

Matt,

It seems that the camera you have is a 12x camera and the issue which you're referring to exists in the 4x camera. Can you provide xstatus camera output here so that we can have a look at it?

Thanks

Mubashshir Akhtar
Technical Lead
TelePresence Solution Group

[Matt Carner]

Thanks for the reply!

Is this what you're looking for?

*s Camera 1 Connected: True

*s Camera 1 HardwareID: "50000003"

*s Camera 1 Manufacturer: "TANDBERG"

*s Camera 1 Model: "PrecisionHD 1080p 12X"

*s Camera 1 SoftwareID: "S01718-4.0FINAL [ID:40082] 2012-10-31"

*s Camera 1 SerialNumber: "XXXXXXX"

*s Camera 1 IpAddress: ""

*s Camera 1 MacAddress: ""

*s Camera 1 Position Pan: 358

*s Camera 1 Position Tilt: 93

*s Camera 1 Position Zoom: 870

*s Camera 1 Position Focus: 4607

*s Camera 1 Capabilities Options: "ptzf"

*s Camera 1 Flip: "Off"

*s Camera 2 Connected: True

*s Camera 2 HardwareID: "50000000"

*s Camera 2 Manufacturer: "TANDBERG"

*s Camera 2 Model: "PrecisionHD 1080p 12X"

*s Camera 2 SoftwareID: "S01718-4.0FINAL [ID:40061] 2010-06-10"

*s Camera 2 SerialNumber: "XXXXXXXXX"

*s Camera 2 IpAddress: ""

*s Camera 2 MacAddress: ""

*s Camera 2 Position Pan: 416

*s Camera 2 Position Tilt: 126

*s Camera 2 Position Zoom: 174

*s Camera 2 Position Focus: 4582

*s Camera 2 Capabilities Options: "ptzf"

*s Camera 2 Flip: "Off"

[vivsing2]

Hi Matt,

Just want to confirm whether its Codec process is failing or we have some problem while getting input from IR of camera, I would request if you remove both camera and try to navigate menu of Codec and check issue persist or not.

I also reommend if you have external power supply for camera then connect camera to powersupply and remove all connection with codec and check when you try pan/tilt you face same issue or not.

This will definately help us to get cause of issue and as per that we can move toward solution.

Regards,

Vivek