Camera Detection

[mpsevansbd]

I have a couple Cisco Spark Room Kit Plus units that I have hooked up. When using them they show on the Touch 10, no cameras found. Make sure the control cable between the camera and the system is connected. To activate the IR sensor on the system. 

The camera is connected as I can see my image on the screen and the control cable in connected as it lights up on both the media bar and the codec and there is a white light illuminating on the front of the media bar. Why is this displaying? Why can not I control the camera from the touch 10? Why is not the camera speaker tracking?

Any help is appreciated.

[Justin Ferello]

The certificate issue was resolved in CE9.2.4 which was released the other day.

[Sridhar Bheeman]

Hello, 

I am facing the same camera issue, with error msg: 

No cameras found.

Make sure that the control cable between the camera and the system is connected.
To enable the remote when there are no cameras connected, activate the IR sensor on the system.

Model: Cisco Spark Codec Plus

Software version: ce 9.3.0 7a86dbf1037 2018-02-21 (Stock Firmware)

Provisioning mode: TMS

Camera works

[aarontruong]

Have anyone able to have the camera fixed? I've upgraded to the latest firmware CE9.4 and still not working for me. 

[Michael Stark]

If it is a spark kit the issue is most like this:

Please note when upgrading this system from CUCM you must specify the software with the “.loads”
extension and not “.pkg”. The “.pkg” file do not include software for the Cisco Spark Quad Camera

So just go to your list of firmware for the device in CUCM and change it to .loads, then upgrade it. It should fix it.

[Michael Stark]

If it is a spark kit the issue is most like this:

Please note when upgrading this system from CUCM you must specify the software with the “.loads”
extension and not “.pkg”. The “.pkg” file do not include software for the Cisco Spark Quad Camera

So just go to your list of firmware for the device in CUCM and change it to .loads, then upgrade it. It should fix it.

[vxkingvn10472]

hi, how do you fix camera error? now i have problem with "active IR sensor..."? thank you

---

@mpsevansbd wrote:

I have a couple Cisco Spark Room Kit Plus units that I have hooked up. When using them they show on the Touch 10, no cameras found. Make sure the control cable between the camera and the system is connected. To activate the IR sensor on the system. 

The camera is connected as I can see my image on the screen and the control cable in connected as it lights up on both the media bar and the codec and there is a white light illuminating on the front of the media bar. Why is this displaying? Why can not I control the camera from the touch 10? Why is not the camera speaker tracking?

Any help is appreciated.

---