Cannot register Room Kit Mini

[JIBB-Guy]

Hi Everyone, 

I'm trying to register my Room Kit Mini but it doesn't connect to Webex services when trying to activate the device after a factory reset. The device is running version ce 9.9.2 f2110f7eda7 2019-12-17. It stays stuck on activating after entering an activation code but does not complete it. I have been able to activate other devices fine with the same connection.

I have tried to figure out if we could locally update it to a compatible OS version as I assumed the current version might be outdated. But Cisco officially recommends auto-updating via the device https://help.webex.com/en-us/article/idba5c/RoomOS-software-upgrades. 

Ultimately, I need to know how to register a Cisco device running version ce 9.9.2 f2110f7eda7 2019-12-17.

[b.winter]

Have you tried to upgrade the device via WebGUI first to a RoomOS version?

[JIBB-Guy]

Hi @b.winter, thanks for the reply. How would I upgrade the device without registering the device first, it gets stuck trying to activate it.

[b.winter]

Download the upgrade file from the cisco downloads page and upload it via the web browser using the IP of the endpoint.

username should be „admin“ with empty pwd.

[JIBB-Guy]

I've tried going there to download but this error is coming up?

 

[Carlo Poggiarelli]

Hi ,

To download firmware from Cisco Software Central, you need a service contract for the device you are trying to upgrade.

Did you register other Room Kit mini with the same firware?

Please let us know

Regards

Carlo

[JIBB-Guy]

No, the other room kit mini was running a different, more recent firmware, it had no issues connecting with the Webex services and registering.