Solved: Cisco C, SX series TC6.2 Programmable Softbuttons In Call reserved by system

mguguvcevski · ‎08-16-2013

After upgrading to TC6.2 I noticed that all first 4 slots for the programmable softbuttons IN CALL mode are now reserved by the system.

The user guide on the other hand still details that all five of them should be available.

Any explanation by Cisco engineers why this is so ?

Thank you and kindest regards,

Mihail

Teck Chye Tang · ‎08-18-2013

Hi,

I believe you have multiway configured in your system. In this mode, the buttons are reserved for functions such as hold, resume, merge, new calls.

This has been as it is since multiway is introduce, not just TC6.2 version.

Regards

Teck Chye Tang · ‎08-18-2013

Hi,

I believe you have multiway configured in your system. In this mode, the buttons are reserved for functions such as hold, resume, merge, new calls.

This has been as it is since multiway is introduce, not just TC6.2 version.

Regards

mguguvcevski · ‎08-19-2013

Excellent news, thank you Teck. It is the Multiway URI, if I enter it, these go away, and then reappear if it is deleted.

Thank you for your answer.

Best regards,

Mihail