09-23-2013 04:52 AM - edited 03-18-2019 01:51 AM
Hi!
Before i upgrade our telepresence systems, TMS 12.6, VCS 6.2 and Expressway 6.2 to TMS 13.2.2, VCS 7.2.2 and Expressway 7.2.2 everything work quite fine. After that our Jabber clients phonebook doens't update if i add new clients to phonebook? Is there something wrong with database or what? Normal device endpoints updated normally.
09-23-2013 05:01 AM
Hi
Are you still using TMSAgent legacy? Is replication running fine if you look at the diagnostics?
/Magnus
09-23-2013 05:07 AM
Yes. still legacy mode and replication seems to be fine.
09-23-2013 05:16 AM
Hi,
Tell something, are saying that only the new entries are not shown in the phonebook or are you saying the none is shown in the phonebook?
Regards
Paulo Souza
Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".
Sent from Cisco Technical Support iPad App
09-23-2013 05:25 AM
Only new entries are missing.
09-23-2013 05:34 AM
Hi,
If you go to Manage Phonebook >> Phonebook sources and select the folder Provisioning Source, are you able to see all the contacts there?
Regards
Paulo Souza
Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".
Sent from Cisco Technical Support iPad App
09-25-2013 02:43 AM
hi!
There is all provisioning users but we have manual list were is all contacts. When i add entrys there, those doesn't appear jabber client directory.
09-25-2013 09:45 AM
Hi Petri,
In order to have this manual list being shared with Jabber clients, you need to add that list to the Provisioning phonebook, have you done that?
By doing this, you will add your manual list (which is a phonebook source) to the Provisioning Phonebook (which is applied to Jabber clients).
If you have already done that, so check the Provioining Phonebook in the same page above, go to "View contacts" and check if your all contacts are there.
Regards
Paulo Souza
Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".
09-27-2013 03:35 AM
Hi!
we don't have that connect button in our provisioning source?? Only save, test connection and cancel
and in folder there is one client entry who has not added sip address. only name?
view contact pages we have only provisioning clients contact list.
09-27-2013 04:14 AM
Hi Petri,
I guess you may have misunderstood, you won't find that in Phonebook Source, you will find it under Phonebooks >> Manage Phonebooks, just like a describe above. There you will have the "connect" button.
Regards
Paulo Souza
Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".
09-27-2013 06:53 PM
Like written, its always worth checking that there are no alerts on the TMS, the replication
and that the the TMS agent diagnostics are ok and that the phonebooks on the TMS itself
are set up ok.
"Have you tried turning it off and on again?"
Always worth trying, disable and enable the replication again as well as "purge and destroy"
(handle with care as it also kills findme).
If you can not solve it with the info given here and you have a valid service contract,
please consider escalating this case as a service request to Cisco TAC.
Please update us how you fixed it.
Please remember to rate helpful responses and identify helpful or correct answers.
Please remember to rate helpful responses and identify
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide