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Cisco Meeting Server Space PIN timeout too fast

We have a CMS v2.2.8 installation with several spaces protected by PIN. The PIN input timeout is so fast that most users cannot make it in when dialing the space for the first 4 to 5 times, especially when dialing from a Webex Board. Therefore we need to set a longer timeout.

 

Most CMS config parameters can only be set via the REST API, so I dug a little in the related reference guide here:

 

https://www.cisco.com/c/dam/en/us/td/docs/conferencing/ciscoMeetingServer/Reference_Guides/Version-2-2/Cisco-Meeting-Server-API-Reference-Guide-2-2.pdf

 

and found the possibility to set the value of /callProfile/passcodeTimeout.

My issue here is that I'm not able to set that parameter, either by creating a new callProfile or by trying to modify an existing one.

 

API access is working correctly and I can successfully create and delete callProfile notes using the POST and DELETE methods.

 

When I create a new callProfile with these parameters:

https://***:445/api/v1/callProfiles?passcodeMode=timeout&passcodeTimeout=20

 

I get a callProfile of:

<?xml version="1.0"?>
<callProfile id="5ab8c406-c6fb-4195-aac9-dcec2d5baa11"></callProfile>

 

Anyone having luck with this?

Thanks.

3 Replies 3

This bug:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvh99946

 

States that the passcode input timeout is 60 seconds but we are experiencing a definitely smaller timeout. I'm puzzled.

Patrick Sparkman
VIP Alumni
VIP Alumni

You're probably hitting bug CSCvf79666, recommend you upgrade to CMS 2.2.10 or 2.3.1 or later.

Thank you, Patrick! Will try that.