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Cisco Profile C40 is not responding

Chenna Krishna
Level 1
Level 1

‎02-01-2018 12:48 PM - edited ‎03-18-2019 01:49 PM

We have observed that our C 40 device not responding and it went to Maintenance mode.

 

I can see only Maintenance, Recovery and tools options in Web interface.

 

 

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2 Replies 2

Wayne DeNardi
VIP Alumni
VIP Alumni

‎02-01-2018 03:24 PM

You can try the System Recovery page, and swapping to the other software image (if there is one present).  Another option would be to re-load the TC software on to the device.

Wayne

Please remember to mark helpful responses and to set your question as answered if appropriate.

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Patrick Sparkman
VIP Alumni
VIP Alumni

‎02-01-2018 09:20 PM

We had one go into maintenance mode recently, your options are:

  • Software Recovery Swap (Maintenance > System Recovery)
  • Reinstall software (Maintenance > Software Upgrage)
  • Factory Reset (Maintenance > System Recovery)

If none of the above work, than you'll need to contact TAC for and RMA and get a replacement codec.

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