Cisco telepresence c90 Admin Password lost

[maftaba03]

HI there

            I got Cisco telepresence C90 with TC7.2.1

Admin password is lost. We can not get in webinterface. I dont know how to access and reset . Please let me know ..

Have tried empty password. No use. Thanks

[Magnus Ohm · Accepted solution]

You need a COM cable to access the unit via serial and factory reset the system. Reboot the system and when you get a login prompt login with the user "factoryreset".

/Magnus

[maftaba03]

It worked, Manay Thanks..

[chauser02]

When I type "factoryreset" the PuTTY screen disappears. Does this mean the machine is reset? I have tried many usernames after this process that I've read are the default such as "admin" and "TANDBERG", none seem to work. How do I confirm that the reset has taken place?

[PJMack]

chauser, 

I replied to your other thread on this topic, any password recovery solution requires a serial connection, not over the network. It would not be a very secure device if anyone could reset the box because they didn't know the password. I've gathered you're not near this unit, but you will have to have someone go onsite to do this, you cannot reset it any other way. 

[dwoodland]

connected with serial cable, reboot the C90 codec, never get a chance to login with factoryreset. Codec is on ver 7.3, get **r logged in.