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Cisco telepresence C90 Password lost

chauser02
Level 1
Level 1

need to either reset the password or perform a factory reset. I can access the web interface and PuttY in over a COM. Tried a few things people have written about with no success such as:

Log in with the user "PWREC".
This user is only available a short period of time after reboot. Logging in with this user will reset the password of the root user.

 

You need a COM cable to access the unit via serial and factory reset the system. Reboot the system and when
you get a login prompt login with the user "factoryreset".

 

Looking for a fresh idea, thanks.

s-l1600.jpg

 

1 Reply 1

PJMack
Level 7
Level 7

You cannot do this remotely, the PWREC process requires a serial port connection, not SSH/telnet. 

 

Think about it - it would not be a very secure system if there was a way to remotely reset the password, right? So you can't. 

 

Sorry to be the bearer of bad news.