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Cisco TelePresence MX 800 not getting registered on CUCM

ASD VNOC
Level 1
Level 1

Hi Folks,

I am unable to get this registered.

Error:

On Endpoint

Status
Failed: Unable to connect to 115.114.235.86:5060
Proxy
115.114.235.86
URI
4210376403958@115.114.235.86

On CUCM:

Unknown

Here are the Logs..

2017-06-18T12:58:59.858+02:00 JLR-Nitra appl[1748]: 273.30 PROV I: [requestItem] Requesting http://10.254.129.100:6970/SEP285261f14970.cnf.xml, state=Config (full or mini)
2017-06-18T12:58:59.867+02:00 JLR-Nitra appl[1748]: 273.31 RTP I: ICMP: 10.250.2.209 type: Destination Unreachable(0), unreachable host, 10.250.2.211:44186 -> 10.254.129.100:6970
2017-06-18T12:59:00.858+02:00 JLR-Nitra appl[1748]: 274.30 PROV ERROR: [handleFailedProvRequest] reqURL=http://10.254.129.100:6970/SEP285261f14970.cnf.xml status=failed reason=Couldn't connect to server
2017-06-18T12:59:00.858+02:00 JLR-Nitra appl[1748]: 274.30 PROV I: [requestItem] Requesting http://115.114.235.86:6970/CTLSEP285261f14970.tlv, state=CTL
2017-06-18T12:59:00.867+02:00 JLR-Nitra appl[1748]: 274.31 RTP I: ICMP: 10.250.2.209 type: Destination Unreachable(0), unreachable host, 10.250.2.211:44187 -> 10.254.129.100:6970
2017-06-18T12:59:01.858+02:00 JLR-Nitra appl[1748]: 275.30 PROV I: [requestItem] Requesting http://115.114.235.86:6970/ITLSEP285261f14970.tlv, state=ITL
2017-06-18T12:59:01.858+02:00 JLR-Nitra appl[1748]: 275.30 RTP I: ICMP: 10.250.2.209 type: Destination Unreachable(0), unreachable host, 10.250.2.211:52378 -> 115.114.235.86:6970
2017-06-18T12:59:02.858+02:00 JLR-Nitra appl[1748]: 276.30 PROV I: [requestItem] Requesting http://115.114.235.86:6970/SEP285261f14970.cnf.xml, state=Config (full or mini)
2017-06-18T12:59:02.859+02:00 JLR-Nitra appl[1748]: 276.30 RTP I: ICMP: 10.250.2.209 type: Destination Unreachable(0), unreachable host, 10.250.2.211:52379 -> 115.114.235.86:6970
2017-06-18T12:59:03.858+02:00 JLR-Nitra appl[1748]: 277.30 PROV ERROR: [handleFailedProvRequest] reqURL=http://115.114.235.86:6970/SEP285261f14970.cnf.xml status=failed reason=Couldn't connect to server
2017-06-18T12:59:03.858+02:00 JLR-Nitra appl[1748]: 277.30 PROV I: CUCM Provision: Status=Failed, Reason='Couldn't connect to server'
2017-06-18T12:59:03.860+02:00 JLR-Nitra appl[1748]: 277.30 RTP I: ICMP: 10.250.2.209 type: Destination Unreachable(0), unreachable host, 10.250.2.211:52380 -> 115.114.235.86:6970
2017-06-18T12:59:36.561+02:00 JLR-Nitra appl[1748]: 310.00 SipStack I: SipTransport: NETConnectRej: failure at OS level
2017-06-18T12:59:36.562+02:00 JLR-Nitra appl[1748]: 310.01 SipStack W: SipTransport: NETConnectRej: could not connect to 115.114.235.86:5060
2017-06-18T12:59:36.562+02:00 JLR-Nitra appl[1748]: 310.01 SipStack W: [Transaction 32]: Got exception 1 (Cannot connect) from transport for 'REGISTER' request (SeqNumber=6928)
2017-06-18T12:59:36.563+02:00 JLR-Nitra appl[1748]: 310.01 RTP I: ICMP: 10.250.2.209 type: Destination Unreachable(0), unreachable host, 10.250.2.211:52931 -> 115.114.235.86:5060
2017-06-18T12:59:37.568+02:00 JLR-Nitra appl[1748]: 311.01 SipStack I: SipTransport: NETConnectRej: failure at OS level
2017-06-18T12:59:37.568+02:00 JLR-Nitra appl[1748]: 311.01 SipStack W: SipTransport: NETConnectRej: could not connect to 10.254.129.100:5060
2017-06-18T12:59:37.568+02:00 JLR-Nitra appl[1748]: 311.01 SipStack W: [Transaction 32]: Got exception 1 (Cannot connect) from transport for 'REGISTER' request (SeqNumber=6929)
2017-06-18T12:59:37.573+02:00 JLR-Nitra appl[1748]: 311.02 RTP I: ICMP: 10.250.2.209 type: Destination Unreachable(0), unreachable host, 10.250.2.211:33139 -> 10.254.129.100:5060

Can Someone please help me...???

-Vaibhav Mane

-INDIA-

1 Accepted Solution

Accepted Solutions

Dennis Mink
VIP Alumni
VIP Alumni

I see in the log that you included:

http://115.114.235.86:6970/SEP285261f14970.cnf.xml status=failed reason=Couldn't connect to server

so have you checked the obvious things, like can you ping it, is you 115 address responding to TFTP at all?  is there any NAT in the path.

looks more like a connectivity related issue than anything else

cheers

Please remember to rate useful posts, by clicking on the stars below.

View solution in original post

2 Replies 2

Dennis Mink
VIP Alumni
VIP Alumni

I see in the log that you included:

http://115.114.235.86:6970/SEP285261f14970.cnf.xml status=failed reason=Couldn't connect to server

so have you checked the obvious things, like can you ping it, is you 115 address responding to TFTP at all?  is there any NAT in the path.

looks more like a connectivity related issue than anything else

cheers

Please remember to rate useful posts, by clicking on the stars below.

Yes, you were correct.

There was Routing issue.

CUCM IP was not advertised in the VPRN/VRF of PE Router of the device.

Thanks 

-Vaibhav-