Cisco TelePresence SX20 - Directory is not visible with RC

[CS@HV]

Hi, i have a SX20 (Software version:TC7.3.6.ea51021).

If I want to make a call with the remote control I see "search", "favorites", "last calls" and "directory", but i can't select directory (also not favorites) like on our other video systems.

I can search for names and it will present me answers from the direcory. I also see the directory in the administration interface.

What can i do?

[Patrick Sparkman]

Can you tell us more about your deployment, how the endpoint directory is configured and what are you using for the directory, such as TMS?

[CS@HV]

Phonebook Server 1

    ID    default
    Type    TMS
    URL    https://tms/tms/public/external/phonebook/phonebookservice.asmx

When I login as admin in the browser, then the directory works in the menu "call controll". Here I see our two levels: 1. Countries and 2. Personal or room systems and I can call the existing entries.

If I use the remote control, then I can see the menu "Directory", but I can not select it.

[CS@HV · Accepted solution]

We updated firmware to TC7.3.7 - now everything is OK with directory