09-17-2018 07:24 AM - edited 03-18-2019 02:21 PM
I have been led to believe that if a conference is scheduled several hours in advance that TMS will run diagnostics for system tickets that can affect call setup. Does anyone know when/how frequently these diagnostics will be run. for example is it 5, 10, 15 minutes before the meeting starts?
09-17-2018 09:24 PM
TMS polls the endpoints on a regular basis, not just because a call is scheduled, but always.
The frequency of the polls are configurable within TMS and can be seen on the Administrative Tools > Configuration > Network settings page. See the connection timeout settings in the "General Network Settings" section and the SNMP timers in the "TMS Services" section.
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09-18-2018 10:34 AM - edited 09-18-2018 10:35 AM
Just to clarify somewhat - what Wayne stated is 100% correct, but just to be clear: There are no pre-call diagnostics that will affect call setup. The polling Wayne mentions will not effect call setup at all, and TMS does not do any automatic diagnostics.
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