Cisco TMS error "Unable to connect to the User Repository"

[Mike Hagans]

Hello,

Has anyone seen this error before in Cisco TMS? I've not had anything change on my pc or in the environment I am aware of... I am navigating to System>Provisioning>Users and this is where I get the error and no user info displays. I am assuming it is not broke because I have had zero complaints that it is not working correctly

Thanks!!

[Patrick Sparkman · Accepted solution]

Have you verified that TMSPE service is running?

Can connect to it's SQL database?  Use TMS Tools on the server to check.

What version of TMS, TMSPE and Java are you running on the server?

[Mike Hagans]

It was my version of java... Thanks guys

[vchelpdesk RBI]

hi mike,

Can you guide me how you had resolved this issue.