CMS Recording Not Sending Any File

[Muhammad Harianto]

Hi,

I'm setting up CMS with separated recorder. When I tried to record, it seems everything is fine except in my NFS folder there are no recording file ("space" folder successfuly created in my NFS folder).

INFO : user 'cisco1@domain' starting recording (space 'cisco1space')
INFO : created guest account with user ID "guest2112330928@domain"
INFO : destroying guest account with user ID "guest2112330928@domain"
INFO : call 2: starting recording (call faa8d71d-1f27-42c7-b3c3-d0a972fda185)
INFO : call 2: stop recording (call faa8d71d-1f27-42c7-b3c3-d0a972fda185)

Is there anything I might be missing?

Thank you in advance

[Mohammed Khan]

Can you confirm if NFS mount succeeded ? Once you update NFS config you must see mount to be successful in the syslog. Grep for mount in logs. If mount has failed, ensure we have appropriate permission as per below link.

https://www.cisco.com/c/en/us/support/docs/conferencing/meeting-server/202722-Configure-Recorder-in-CMS-Acano-Call-Bri.html

[Muhammad Harianto]

yes, NFS mounted correctly. When recording ended, space folder containing mp4 file will be created automatically, in my case, space folder succesfully created but no mp4 file

[Mohammed Khan · Accepted solution]

Are you able to resolve _xmpp-client._tcp.domain.com from recorder and hot fix 2012 installed ?

[Muhammad Harianto]

Recorder able to resolve _xmpp-client._tcp.domain, and for hotfix 2012, it's not installed yet because in cisco document only mentioning hotfix 2008. I'll try to install it and give an update

Thank You

[Muhammad Harianto]

Update:

After install hotfix you suggested, recording work successfully.

Thank You for your help :)

[Mohammed Khan]

I am glad i was able to help.