Resolved! Codec Reboots
We have thirty plus SX20s, SX80s, C40s and EX90s; they run 24/7, should they be rebooted/restarted after running so many days?
Forum Posts
Hi, I have a client who has SX80 with Spark for telepresence usage, now if he want to make Skype -to-Skype video call, can he use this spark or he need to use a 3rd part camera?
Hi All. I have MCU 5320 is warning fan the fan out of spec. Please support us to resolve this issue for our customer. Tks.
Hi Team, Trust You are doing great, One of the C60s out of 6 others in our network is experiencing a problem not experienced by other C60s, It works fine when part of a conference fed by a codian device as an external dsp resource, however , when a v...
Resolved! Add CUCM end points to TMS Phone Book
Hi, We are trying to add CUCM end points to TMS Phone Book. So if users want to search for a contact using their Video End point , they can see the CUCM end point. The TMS guide: https://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructur...
Hi, I've been looking and looking and still can't seem to find a template in CSV format I could use as a file source for TMS. I have exported the contacts from an SX80 endpoint (XML) and imported it in Excel, then exported it in CSV format but o...
Hello Community,I am facing an issue with incoming h323 to SIP interworking calls. All of them disconnect after the CUCM endpoint answer the call.The call flow is:External Party --H323--> VCS Expressway --H323--> VCS Control --SIP--> CUCM --SIP--> En...
This relates to DX70/80 and SX20/80 endpoints connected to CUCM 11.5 SU4 running CE 9.3.1 Using Setup > Personalization > Awake State > Custom Text I add a DID and URI entries here and they appear on the screen, but regularly disappear and have t...
Codec Unable to register to CUCM the reason “404 Not Found / Unable to find device/user in database”. Codec software version:ce8.2.2
Hi All, I am facing issue on registering to CUCM . I am getting below error in codec. The codec comes with latest software: ce 8.2.2 Final 3263c59 2016-09-26 Cisco Codec: Failed: 404 Not Found / Unable to find device/user in database ...
Resolved! Touch10 Display incorrect Time
Hello Guys! SX80 is displaying correct Time but Touch 10 is showing incorrect time. We are using SIP and Touch 10 connected direct to SX80 meaning not connected to a switch. We have NTP server, and using DHCP. Tried to change time zone from CUCM b...
As Telepresence server and Conductor would be out of support in few years, we are deploying the CMS to the Customer site. The customer has the below infrastructure deployed: All The Telepresence Endpoints are registered to CUCM Calls are routed via...
Resolved! Voice vlan issue with SX20
Our company have 2 vlan on every switch, data and voice vlan so when I turn off voice vlan on SX20, it cannot get ip from dhcp. My solution is remove voice vlan on the port switch. How can I do with this problem?
Anyone here that can shed some light on the following issue. I have a TMS server running version 15.0.1 on a Windows 2012 R2 install. When trying to upgrade it to 15.1 the installer fails claiming that it can´t find the 4.5 .NET Framework. Since it´s...
Resolved! SX 20 with cucm to call outside
Hi, we have two SX 20 registered to CUCM how these sets call outside units also how other units call us through internet Do we need expressway with rich media session license only ? and how calls done thanks
