Was this a RMA? Cisco has RMA procedure documents.
I am not sure if the "virutalization" and having it running might have added additional issues.
Anyhow, I can not garantee that this tip here will help or even damage data, so make snapshot / backup of your data.
Maybe this can help:
http://www.cisco.com/en/US/docs/telepresence/tcs/5_0/release/notes/tcs_5_0_dm_rn.html
In any kind of trouble / doubts I would recomend escalating the case to TAC.
They can also provide you with a manual guide on how to copy the data from the e: drive.