CUCM Registered CTS 1300 shown as "System Is Not Registered with Unified CM"

[thorstenn]

Hi,

i have a problem with our two CTS 1300 Devices. They are registered on CUCM but not in TMS 14.2. I have tried to delete (purge) the device in TMS and add the devices back without success.

I have also tried to point TMS to the subscriber CUCM also with no success.

Any idea?

CTS Software version is CTS 1.9.4(19) P2

Cheers

Thorsten

[sagsheth]

Hi Thorsten,

Purge the CTS from TMS and delete it from CUCM as well.
Once deleted, re-add and register it to CUCM and then try adding it to TMS to check if it make any difference.

Regards,
Sagar

[Sumeet Rakesh]

Hi Thorsten,

I beleive you are hitting a known bug# CSCua51358 " TMS incorrectly reporting CTS Endpoint status as not registered to CUCM  ". Please note this will be fixed in furture release of TMS.

Symptom

========

Multiple reports of instances where TMS is incorrectly reporting the status of CTS endpoints as "not registered to CUCM". When the CTS endpoints are checked to confirm their registration status, they are registered to the CUCM and capable of terminating Video Calls. In all instances reported thus far the problem clears itself within 1 - 24 hours and the endpoint registration status is properly reflected in TMS.

Conditions

========

There are not functional problems reported with the endpoint.

The endpoint can send and receive calls.

The endpoint can be scheduled to join conferences.

Workaround

=========

No possible workaround as of now.

Hope this helps !

Regards

Sumeet Rakesh