DX80 auto answer

[phifdd4305]

I have a DX80 that is set to autoanswer to the speaker but when a call comes in it answers but places the call on hold and the screen goes blank/sleep mode then the user has to touch the screen them press Resume in order to take the call. Any ideas on how I can set to autoanswer like a normal endpoint?

[phifdd4305]

After further testing the incoming call auto answers then goes on hold immediatley but only for point-to-point calls. If multipoint call it autoanswers fine.

One other question: Can I use the TMS phone book on the DX80's?

[Patrick Sparkman]

Don't think DX endpoints support TMS phone books yet.  There is an existing enhancement request for it though, CSCup27506.  Suggest you contact your Cisco Account Manager and let them know you want this feature, the more people that push for it, the greater chance of it getting added.

[phifdd4305]

I found the issue with Auto-answer. There were two search rules in the VCS causing it to initiate 2 calls so the endpoint was answering one call then putting it on hold to answer the other. I removed one of the rules and resolved that problem.

I've also suggested the feature enhancement to my Cisco rep and they replied promptly that the feature is scheduled to be added in CY 2016.

Any workarounds for adding a phonebook or directory to the DX's until then? I've started manually entering contacts but that is just rediculous because I have 50+ entries and 4 DX's.