DX80 Registration Issue

[Sajid Pasha Muhammad]

Tried to configure DX80 in CUCM and getting the ERROR "SIP registration failed: 485 Ambiguous / Device type mismatch"

Thanks And Regards

Sajid Pasha Muhammad

[Sajid Pasha Muhammad]

Software Version is ce8.2.1

[Aman Soi]

Hi Sajid,

Did u add DX80 as "Cisco Telepresence DX80"  in call Manager under Phone Type?

regds,

aman

[Sajid Pasha Muhammad]

Hi Aman ,

Yes, added the same.

Regards,

Sajid

[Aman Soi]

Hi Sajid,

Are u able to access DX through GUI?

If yes, can u set "Provisioning Mode" as Off and enter "Proxy1 Address" as IP address of Call Manager.

regds,

aman

[Sajid Pasha Muhammad]

Hi Aman,

I have given Mode as CUCM as we had the option

Regards,

Sajid

[Aman Soi]

Hi Sajid,

Can u share show version active from CUCM?

regds,

aman

[Sajid Pasha Muhammad]

Hi Aman ,

Please find attached as requested. Thanks

Regards,

Sajid

[Aman Soi]

Hi Sajid,

I was not able to find the CE firmware version which u are trying to upload.

regds,

aman

[Sajid Pasha Muhammad]

Hi Aman ,

The Load we have in our CUCM is sipdx80.10-2-4-46 and we would like to upload same to DX80 device through GUI, as at present device has ce8.2.1.e9daf06. Please suggest how can we do it ?

Regards,

Sajid

[Sushant Sharma]

Dear Sajid,

Can you please clear your question what you want to do exactly ?

Have you done Andriod to CE migration of DX 80 ??? if no then follow below steps  

• First Upgrade to latest version of Android. ( I was doing with current firmware and it got failed to me . So first make sure you will upgrade to 10.2.5.212 or later)
• Check cucm phone types  you should get options to add Cisco TelePresence DX70 and Cisco TelePresence DX80 . if you are not  getting these options update the device pack
• Install the latest (Early July 2016) Devpack:
  CUCM 11.0.1:  cmterm-devicepack-11.0.1.22048-1.cop.sgn
  CUCM 10.5.2: cmterm-devicepack10.5.2.14076-1.cop.sgn
  CUCM 9.1.2: cmterm-devicepack9.1.2.16137-1.cop.sgn
• Before migration  Install this cop file, cmterm-synergy-ce8_3_1_no_defaults.cop.sgn, on TFTP Servers  and restart the TFTP service
• Access the Android based DX80 through cucm Phone page  and Enter the name of the CE software package in the Phone Load Name input field.
• Click save and apply config  . it will take 10-20 minutes to upgrade from Android to CE don’t click on any manual option if you are using option 150 .
• Now delete android based DX80 from cucm and add manually device type as a Cisco Telepresence DX80 .

Do you want to degrade CE to android ??? 

[Sajid Pasha Muhammad]

Hi Sushant ,

Thank you for answer. 

We degraded to Android from CE as our CUCM doesnt have CE supported patch . 

Regards,

Sajid

[Sajid Pasha Muhammad]

Hi Aman,

I have made the Provisioning Mode off and its giving the same . 

Now "Provisioning Mode" selected is CUCM as we had the option which connects call manager

[Patrick McCarthy]

Sajid, did you install the device pack on your CUCM server to add support for CE code DX's? See this site for instructions. 

https://ciscocollab.wordpress.com/2016/06/27/ce-8-2-code-on-the-dx70-and-dx80/

[Sajid Pasha Muhammad]

Hi Patrick ,

The Load we have in our CUCM is sipdx80.10-2-4-46 and we would like to upload same to DX80 device through GUI, as at present device has ce8.2.1.e9daf06. Please suggest how can we do it as i tried to upload sipdx80.10-2-4-46 but not successful