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Endpoint TMS connection issues

Justin Lewis
Level 1
Level 1

Has anyone else experienced issues where TMS reports "Lost Response" and "Got Response" events at a very high rate? It seems like I am constantly getting them even though the endpoints arent actually offline. I dont know if there is a setting for a timer or some other configuration that I am missing.

2 Replies 2

Garvan Long
Level 1
Level 1

If you are using cisco switches try disabling port security for the port of the unit that reports the highest number of errors and i suspect the problem will go away for that unit if it does turn port security off for your VC units

epicolo
Level 3
Level 3

TMS use SNMP to quick discover the units. By default, it poll all units every 45sec and if it fail in 2 consecutive poll, the system is markes as lostresponse. This communication is UDP (no garantee). If you have high packet loss or queues to discard this traffic (or misconfigured load balance), can cause this symptom. You need to identify the reason. You can try to increase this period o the number of consecutive no reponses.