Error Message during P2P

[Francois Essomba]

Hello guys,

I got a P2P between CTS3010 and TX9200 and it keeps disconnecting with the below error message. Anyone has an idea what is the root of this please ?

Thanks.

Francois

2016-04-06 14:01:44: ERROR Call ended due to module reset. Module restarted.

2016-04-06 14:01:44: ERROR Invalid video encoder/decoder checksum detected (Left codec)

2016-04-06 14:01:44: INFO Local call disconnected

2016-04-06 14:01:44: ERROR Call ended due to module reset. Module restarted.

2016-04-06 14:01:45: ERROR Media service restarted on the Center codec

2016-04-06 14:01:45: ERROR Call ended due to module reset. Module restarted.

2016-04-06 14:01:45: ERROR Call ended due to module reset. Module restarted.

2016-04-06 14:02:03: ERROR Media service restarted on the Left codec

2016-04-06 14:03:19: INFO CTS is NOT configured with appropriate file to perform B2B conference control

[Patrick Sparkman]

What software versions are the CTS and TX running?

One of the error messages came up in bug search: CSCto35074.  Can you try to upgrade both the CTS and TX to the latest software version, if they aren't already, and try the call again?

[veeranagowda Berigi]

Hi Patrick,

Is this bug CSCto35074. causing this issue?

ZINFO admin CLI login from 10.35.139.72:1670
2017-05-02 09:39:38: ERROR Media service restarted on the Center codec
2017-05-02 09:39:39: ERROR Call ended due to module reset. Module restarted.
2017-05-02 09:39:39: ERROR Call ended due to module reset. Module restarted.
2017-05-02 09:39:39: INFO Local call disconnected

Call Statistics
Registered to Cisco Unified Communications Manager

device model: Cisco CTS 3010

software version: 1.10.3

registered to CUCM

CUCM version: 10.5.

Point to point call disconnected.

both CTS devices registered to CUCM.

Appreciate your help at the earliest.

note: Device contract expired and not able to get the support from Cisco TAC .

Thank you

veera

[Patrick Sparkman]

Comparing the logs to the bug details, it appears to be the issue you're facing, though the software version you're running is newer than the fixed version.  The latest software version being CTS1.10.16(4).   You can contact TAC and reference security advisory cisco-sa-20160504-openssl, which will give you free access to CTS1.10.16(4) due to security vulnerabilities in older software versions.