EX Touch8 Panel only showing exclamation mark - not working

[natalie.bennett]

Good morning, I have a Touch8 panel for an EX90 video unit which is not working.  It stopped working - nothing on the screen and only the exclamation mark is highlighted - whilst connected to another EX90 has same result.

Have looked at various forums and some suggest a factory reset and some suggest rolling back the firmware until prior to a certain version when there was a known issue.

Any suggestions?  Does anyone have one spare (ha worth a try!).

[Patrick Sparkman · Accepted solution]

Take a look at thread: white-exclamation-button-telepresence-touch-panel, appears the solution is to contact TAC for an RMA and get a replacement.

[natalie.bennett]

Thanks Patrick, thought I would ask but that thread seems to confirm it cannot be fixed.  We don't have these under a service contract unfortunately.