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EX Touch8 Panel only showing exclamation mark - not working

natalie.bennett
Level 1
Level 1

Good morning, I have a Touch8 panel for an EX90 video unit which is not working.  It stopped working - nothing on the screen and only the exclamation mark is highlighted - whilst connected to another EX90 has same result.

Have looked at various forums and some suggest a factory reset and some suggest rolling back the firmware until prior to a certain version when there was a known issue.

Any suggestions?  Does anyone have one spare (ha worth a try!).

1 Accepted Solution

Accepted Solutions

Patrick Sparkman
VIP Alumni
VIP Alumni

Take a look at thread: white-exclamation-button-telepresence-touch-panel, appears the solution is to contact TAC for an RMA and get a replacement.

View solution in original post

2 Replies 2

Patrick Sparkman
VIP Alumni
VIP Alumni

Take a look at thread: white-exclamation-button-telepresence-touch-panel, appears the solution is to contact TAC for an RMA and get a replacement.

Thanks Patrick, thought I would ask but that thread seems to confirm it cannot be fixed.  We don't have these under a service contract unfortunately.