06-24-2013 07:47 PM - edited 03-18-2019 01:21 AM
I need to get external calling working through the VCS expressway however I am experieincing some issues . My networks team have opened ports up for SIP through to the external IP address however I am still experencing some issues. I have these below
1. Jabber Clients - I have created Jabber clients through TMS and the clients are authenicated in the local DB on the VCS Control. When I try to log inot that account externally I am getting errors saying that the username /password / domian are incorrect however I know that these are correct . I have configured the Internal /External address to the external IP address of the VCSe and the SIP domain to the domain that is configured on the VCSe..( video.XXXX.com.au).
I have checked through all of the zones and dial plans and they all appear correct and allow authenication through all of the zones . I have tried creating local username of the VCSe to check if the authentication is passing through but this is also failing .
What else can I check for troubleshooting?
06-24-2013 08:22 PM
hello Peter,
is there any error logs in VCSe, VCSc and TMS?
Yu.
06-24-2013 08:52 PM
I have the following logs for a call that I was placing and I can see the call as being rejected
06-24-2013 10:24 PM
can you please check the "Search history" logs to find why 62252@103.9.63.213 can not be reached?
or you may make SRV record for your public domian name, then you can try to call 62252@domain-name.
thanks.
06-24-2013 11:36 PM
I am creating the SRV records but here is the log for why the call did not complete
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06-25-2013 02:05 AM
can you try to transform the called party from 62252@103.9.63.213 to 62252 or something your VCS expressway can recognize or route it to VCS control?
thanks.
Yu.
06-25-2013 09:27 PM
I am getting the transform to work correctly in the calls however it is still failing when hitting the Local Zone ( See Log above )
I am also epxeriencing the issues when I call from the iPad the call hits the expressway no problems but when I call from a Windows client it is not presenting to the expressway
06-26-2013 09:19 PM
Hi,
Peter opened the Case with Cisco TAC and we were able to fix the issue by changing the config in TMS and changing the search rules on the VCS.
There were some issues with firewall port openings as well and after opening those ports the calls are connected fine without any problem.
Rgds
Alok
06-26-2013 07:18 AM
It looks like multiple problems, one regards a free-jabber-video call to some address inside
The question would be what is 103.9.63.213 (guess your vcse) and what is 62252 and where is that registered (vcs-c or -e).
Especially if you want to use sip I recommend that you properly introduce domain based uri dialing
including SRV records for your domain.
Just using ips can be a bit confusing regards search rules, transforms, ip vs alias matching, ...
In this case you can see in the log that the vcs sends out a 404 which is simply not found.
A good start is the documentation for the VCS like
Your own Jabber provisioning is dependent that the base setup is correct, there are
many ways how to deploy it, including many parameters, ...
Please check out other tms and vcs guides as well.
I would recommend that you reach out to a Cisco partner or consultant to review your setup and
configuration, it looks that you need some general review of your deployment, this can also be
helpful for you as some kind of look over the shoulder training / qna session :-)
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