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H.323 protocol disappears

masondon74
Beginner
Beginner

We've got several SX20's, all standalone, not registering to CUCM or any Gatekeeper. We've got H.323 enabled and set as the default protocol. We're on a few different versions of software, ranging from 9.1.4 to 9.7.x. We see it every once in awhile where calls stop working. We look at the codec and there's a message that H.323 is the default protocol but is not configured. In this case, we find the H.323 section has completely disappeared from the device. I don't have a screenshot of it, but it's gone from the list on the left. We do an upgrade or downgrade and with the reboot, H.323 comes back. I have not been able to find anything out there that seems to have this same issue. We've seen it on at least 3 different SX20s. Anyone seen this issue before?

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