Help Upgrading EX60 From Command Line

[ACOMS SCMA]

Greetings All,

We mistakenly updated a unit from TC3.0 to TC5.0 without first inputting a release key.  Currently the devcis is out of warranty contract and I cannot get a TC5.0 key for it.  I would like to revert the device back to TC3.0 from the command line.  The device is not responding via GUI and I will need to do this via the command line. 

Thanks in Advance!

Wallace                  

[Patrick Sparkman]

Hello Wallace -

You're in luck, you can upgrade to TC6.1 for free, take a look at the following security advisory.

http://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20130619-tpc

[ACOMS SCMA]

Patrick,

I am not sure how that helps me.  I still cannot uprade through the web GUI, and I still need to know how to do it through the command line interface.  Thanks for pointing this out to me, but I still need someone to walk me through the commands.

[Patrick Sparkman]

I was simply mentioning it so you could go forward in regards to software version without an active contract, and have a valid release key for it too, since that is your current delima.

To revert back to the previous software version, you'll need root access to the device.  Take a look at the following guide, bottome of page 18, https://supportforums.cisco.com/docs/DOC-15643.

What happens when you try to upgrade through the web GUI, running a new software version without a valid release key shouldn't lock you out from accessing the codec's website?

In that guide a few pages further you'll find a way to upload a new software version, such as TC6.1, and adding a valid release key via CLI too, if you choose to go that route as well.

[muazam ali]

Hi Patrick,

I have EX60 and it is stucked on boot, orange light is blinking, i have tried to take CLI via console but i am even unable take CLI, can you please help.

[Patrick Sparkman]

If the EX60 won't boot, and you're not able to get into the CLI, you could try connecting via serial.  You'll have to create a serial cable using one of the below methods and try to access the CLI that way:

EX90: Making a Console Cable and Consoling In

TelePresence EX/MX Console Cable Creation with a CA-42 USB Data Cable

[muazam ali]

Hi Patrick,

I have a standard console cable can it work?

[Patrick Sparkman]

The cable needs to be a DSUB to RJ45, and I believe it needs to be a specific type in order to work with the endpoint, check the above links for reference.

[Wayne DeNardi]

I have a standard console cable can it work?

No, a standard console cable will not work as the port on the EX is a TTL port, not a standard RS-232 Serial Port.  You will need to make our buy the special adaptor.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.

[amehla]

Hi Acoms,

try this

if you are able to login to the codec via CLI, then first enable root login by : systmetools root settings on

session will close, re-login with user: root

type the command : selectsw

this will show two software image, one active and other non active.

type selectsw image ( non active)

then type reboot  to start device with old version.