IP Direct Call Error with Roomkit EQ

[soohyung choi]

Roomkit EQ
RoomOS 11.9.3.1
Configuration / H323 ->CallSetup Mode: Direct
Configuration / NetworkServices-> H323 Mode: On

If I try IP Direct Calㅣ, there is a problem.
Dial command failed. Error: Unknown error
Roomkey Pro fixed the issue with a factory reset (Room OS 10 version) after downgrade.
I have been trying to fix the Room EQ issue, but Cisco have been not providing RoomOS 10 for Roomkit EQ
Is there a solution?

[soohyung choi · Accepted solution]

I solved  "Dial command failed" Error with TAC's help

TAC advice is " Setting admin password " in this RoomOS version (and Register call)

After setting admin Password, this problem was preprectly solved.

Good luck, Regard

[dhanley]

This solved our issue as well. seems it presents for devices assigned to individuals instead of shared board.