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Issue to enable video on Cisco IP Phone and Cisco IP Communicator

mdrangell22
Level 1
Level 1

Hello Guys, I have been trying to enable video capability firstly on CIPC and then on Cisco IP Phone 7945 and 7965, but they never show me the CAMERA ICON, and I read that if they don't show it the video capability doesnt work.

I am using CallManager Express 8.6

The configuración I have under phone mode is: 

description **** User MR****
video
mac-address 0000.0000.0018
ephone-template 1
blf-speed-dial 1 221 label "F"
blf-speed-dial 2 205 label "O"
blf-speed-dial 3 207 label "G"
blf-speed-dial 4 282 label "Y"
blf-speed-dial 5 251 label "D"
type CIPC
button 1:29 2:80

Part of configuration under telephony mode is:

sdspfarm units 5
sdspfarm transcode sessions 18
sdspfarm tag 1 NET
video
max-ephones 110
max-dn 150
service phone displayOnTime 1
service phone paramEdibility 1
service phone videoCapability 1
cnf-file location flash:
user-locale ES
network-locale ES
load 7906 SCCP11.9-1-1SR1S.loads
load 7911 SCCP11.9-1-1SR1S.loads
load 7925 CP7925G-1.4.4.3.LOADS
load 7937 apps37sccp.1-4-2-0
load 7960-7940 P00308010200.loads
load 7945 SCCP45.9-1-1SR1S.loads
load 7961 SCCP41.9-1-1SR1S.loads
load 7965 SCCP45.9-1-1SR1S
load 7975 SCCP75.9-1-1SR1S.loads
hunt-group logout HLog
secondary-dialtone 9
create cnf-files version-stamp 7960 Mar 11 2017 01:05:57

I really don't know  why CIPCs and IP Phones doesn't show me the CAMERA ICON, do you guys know what problem I could be having?

2 Replies 2

Jaime Valencia
Cisco Employee
Cisco Employee

You had to use those devices with CUVA to provide video capabilities, you cannot just enable video on those devices, they do not have a camera. Even if the other endpoint is a video endpoint, those devices will not advertise video capabilities to just receive video.

HTH

java

if this helps, please rate

I know I need CUVA and I already downloaded the last versión of it from cisco website, but when I run it the conection between My CIPC or my IP phone doesn't establish, and I disabled my firewall, I Turned off my Wireless NIC and I have my IP Phone conected to my laptop wirh CUVA.

I also read that CIPC and IP Phone must be in the same VLAN, but for me that can't be truth. I din't try it.


I was trying to figure out the problem on diferrents cisco webpages and I found one where It says that you have to enable the capabilities of video on Telephony Service and under each phone you want to be enable this feature and I already did it as I showed in the post.

And also that cisco webpage said that each phone must show the camera icon under the last button, but any of my phones that I configured with video capability doesn't shows the camera icon, and without it means that the video capability doesn't work.


So I want to know if someone else have had this problem and how I could fix it.