Jabber Video at SoHo

[JensLantermann]

Good morning everybody,

we have a little problem with the Jabber Video client.

If we are using the Jabber Video at the company network and we are calling somebody at the SoHo, the person at the SoHo can't see and hear anything.

This is independent from the account i think(@jabber.com & @company.com)

But if we met us at an internal MCU there is no problem. everybody can see and hear.

Has anybody an idea, what this can be? Maybe problem with the NAT of the private SoHo address? How can I troubleshoot this?

Thanks Jens.

[Jens Didriksen · Accepted solution]

You might be hitting the "ICE" issue, so if you're using version 4.4 or earlier, make sure ICE is turned off in the provisioning template. This is a known issue and was fixed in version 4.5.

If you are using 4.5, well then there's something else...

/jens

[JensLantermann]

OOOOKKKKKKK!! I haven't known this.

I will try this!!!! Thanks a lot!!!!

I will inform about any news!

/jens