MCU 4501 problem ! Please help!

[Svetoslav Simeonov]

Hello dear friends , my name is Svetoslav and i want to ask you the following question :

I reseted the MCU because i didn't had the admin name and password. Now there is a banner : "PRODUCT NOT ACTIVATED Activation key required"

My question is - what should i do now,can that be a problem to create a conference, because i try to make a conference in the menu ->Settings->SIP there is an inscription - > Registred, but when i set Numeric ID to 1 for example and try to  create a conference on registration there is  Registration Failed... SIP registar ID Unable to register...

I'm new at this and please do not laugh a lot Can the PRODUCT NOT ACTIVATED banner be the problem ? Thanks !

[Paulo Souza · Accepted solution]

Hi,

This is hapenning because the MCU lost its license key. When reseting the password, you should backup your license key before doing anything. See this link:

http://www.cisco.com/en/US/docs/telepresence/infrastructure/articles/cisco_telepresence_resetting_password_restoring_factory_settings_kb_13.shtml

To retrieve your license key, you can use Cisco license page:

1 - Go to https://tools.cisco.com/SWIFT/LicensingUI/Quickstart
2 - Go to Get existent >> Tandberg license

3 - Insert the serial number of the MCU and retrieve the license

4 - Insert the license on MCU in the "Upgrade" page

If you are not able to use this page, please, contact Cisco GLO team by sending an email to licensing@cisco.com, so that Cisco will help you to retrieve the licenses.

I hope this help.

Paulo Souza

Please rate replies and mark question as "answered" if applicable.

[Svetoslav Simeonov]

I will try and i will tell you what will happen

P.S. sorry for my bad english

[Svetoslav Simeonov]

The solution worked and now i can connect my SIPs to the MCU and create conference but there is still this message on my conference Registration Failed... Thanks a lot this was great help my friend!