MX800 Registration to Webex

jeffrey-hughes · ‎05-14-2020

I have a client with an MX800 registered to their local CUCM. They now want to have it registered to Webex. Is there a document explaining what needs to be done on the MX800 to move the registration from CUCM to Webex?

Thank you in advance

Wayne DeNardi · ‎05-14-2020

Not sure if there is a document describing in full the migration from one to the other - but a simplified list of steps would be:

1) Make sure codec is running one of the more recent software versions (ie CE9.12.3)

2) Remove it from CUCM

3) Set up the device in your Webex Control Hub

4) Factory Reset the device

5) Follow the startup wizard to connect it to Webex

Wayne

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