not able to ping www.cisco.com and tools.cisco.com in CUCM 12.0

[Bajaj balic]

Hello everyone ,

In cucm 12.0 we not able to ping www.cisco.com and tools.cisco.com to register smart license in cisco software portal.

but 80 port not connecting to cisco site and some site 443 port connected cisco site 

we facing communication timeout error in CUCM GUI 

**********CUCM CLI*******************

admin:utils network connectivity www.cisco.com 443
Connection to www.cisco.com 443 port [tcp/https] succeeded!

Service accessible
admin:utils network connectivity www.cisco.com 80

connect to the port (tcp) failed: Connection refused
Service not accessible
admin:

[Roger Kallberg]

You need to check this with your network/security team as it’s your network that is not allowing you to access the external sites. Apart from that AFAIK only port 443 is used for Smart Licensing and www.cisco.com is not from what I know involved in this.