Old Border Controller Kernel problem

[david.sharp]

Hi Cisco Support Community

Does any one know what the following error messages mean from a Tandberg classic border controller?

Oct 5 14:01:06 vale-bc syslogd 1.5.0: restart.

Oct 5 14:01:06 vale-bc root: Event="System   Start" Level=1 UTCTime=2012/10/05-14:01:06

Oct 5 14:01:06 vale-bc kernel: ERROR: Unable to   locate IOAPIC for GSI 8

Oct 5 14:01:06 vale-bc kernel: ERROR: Unable to   locate IOAPIC for GSI 13

Oct 5 14:01:06 vale-bc kernel: ERROR: Unable to   locate IOAPIC for GSI 6

Oct 5 14:01:06 vale-bc kernel: ERROR: Unable to   locate IOAPIC for GSI 4

Oct 5 14:01:06 vale-bc kernel: ERROR: Unable to   locate IOAPIC for GSI 3

could we maybe recover the border controller via root, software recovery or is the kernal error referencing a hardware failure.

Cheers

Dave

Think with Portals       

[Dharmesh Nandoria]

Hi Dave,

Device is having 2 software images , You can try to swap software image . Procedeure is given on page 20-21.

https://supportforums.cisco.com/docs/DOC-15644

HTH

Kind regards,

Dharmmesh

[david.sharp]

Hi Dharmesh

thanks for providing this information, i have noticed that in the document on the pages you mention the document is talking about the VCS, the border controller in this instance is not a VCS, this is one of the Tandberg Classic border controllers before the VCS was developed, does the same procedure still apply?

Cheers

Dave

Think with Portals

[gubadman]

Having read https://patchwork.kernel.org/patch/110922/ I think this is nothing to worry about.

We also have this output in our dmesg from our Border Controller:

pnp 00:03: [io  0x0070-0x0073]

ERROR: Unable to locate IOAPIC for GSI 8

pnp 00:03: [irq 8]

pnp 00:03: Plug and Play ACPI device, IDs PNP0b00 (active)

pnp 00:04: [io  0x0061]

pnp 00:04: Plug and Play ACPI device, IDs PNP0800 (active)

pnp 00:05: [io  0x00f0-0x00ff]

ERROR: Unable to locate IOAPIC for GSI 13

pnp 00:05: [irq 13]

pnp 00:05: Plug and Play ACPI device, IDs PNP0c04 (active)

pnp 00:06: [io  0x03f0-0x03f5]

pnp 00:06: [io  0x03f7]

ERROR: Unable to locate IOAPIC for GSI 6

pnp 00:06: [irq 6]

pnp 00:06: [dma 2]

pnp 00:06: Plug and Play ACPI device, IDs PNP0700 (active)

pnp 00:07: [io  0x03f8-0x03ff]

ERROR: Unable to locate IOAPIC for GSI 4

pnp 00:07: [irq 4]

pnp 00:07: Plug and Play ACPI device, IDs PNP0501 (active)

pnp 00:08: [io  0x02f8-0x02ff]

ERROR: Unable to locate IOAPIC for GSI 3

pnp 00:08: [irq 3]

pnp 00:08: Plug and Play ACPI device, IDs PNP0501 (active)

pnp 00:09: [io  0x0378-0x037f]

ERROR: Unable to locate IOAPIC for GSI 7

pnp 00:09: [irq 7]

pnp 00:09: Plug and Play ACPI device, IDs PNP0400 (active)

[Dharmesh Nandoria]

Hi Guy,

Procedure is same for BC .

Kind regards,

Dharmmesh

[gubadman]

Dharmmesh, I support BC - this is not a problem.

Sent from Cisco Technical Support iPhone App

[david.sharp]

Hi Dharmesh

This is good news, we shall give this a go.

Cheers

Dave

Think with Portals