09-03-2018 04:17 AM - edited 03-18-2019 02:20 PM
Hi I have a problem with my SX20 Cisco telepresence when I connect the network cable the remote doesn't work and the and camer
in a Troubleshootin I have this message
Can you helpe me
Solved! Go to Solution.
09-04-2018 11:13 PM
it appears that you have your main video source set as the DVI port on the back of the SX20, and not the camera HDMI port. Given you are also having troubles with your network connectivity and the remote, it may be best if you factory reset the SX20 and then try it all again.
Please remember to mark helpful responses and to set your question as answered if appropriate.
09-04-2018 11:13 PM
it appears that you have your main video source set as the DVI port on the back of the SX20, and not the camera HDMI port. Given you are also having troubles with your network connectivity and the remote, it may be best if you factory reset the SX20 and then try it all again.
Please remember to mark helpful responses and to set your question as answered if appropriate.
09-07-2018 04:25 AM
HI thank you for your reply I will do this and given you feedback soon
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