Provisioning mode is set, but provisioning status is not reporting "Provisioned".

[artem.matsyplyuk]

Having an issue with DX80 reporting that provisioning mode is set, but provisioning status is not reporting provisioned. I have another dx80 with exactly the same configuration working fine. Any ideas what else i can look into to troubleshoot this problem? Also time is getting out of sync on DX80 units.

[Anurag Srivastava1]

Hello,

Where you are trying to provision this DX80 unit?

Also in status if not provisioned then are you getting some error?

Try to enable extended logging and then set provisioning mode off and then again set to some server and collect the logs and try to see in all.log file whether you are getting any error or not?

If you can put more info regarding error probably someone can help better.

Thanks

Please rate if it is helpful and mark as accepted solution if applicable....

[Wayne DeNardi]

It will report this if it cannot communicate with your provisioning server.  Make sure that the correct firewall ports are open between your endpoint and your provisioning system (TMS, CUCM, etc).