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- About artem.matsyplyuk
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Member since
06-18-2019
6
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Created by
artem.matsyplyu
in Cloud Collaboration
in Cloud Collaboration
08-21-2019
06:37 PM
08-21-2019
06:37 PM
For those that still struggling to get shared script work please add following line at the beginning to use TLS1.2 to create session. [Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls12
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08-05-2019
05:25 AM
We got it working. Thank you for your help. DNIS was required because it was used to seperate customers for multiple institutions.
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08-01-2019
06:51 AM
Thank you for your response, here is more explanation: 3rd party application that listens for finesse notifications can be programmed to lookup information from 3rd party database based on DNIS information for example if called number is 7635555555 lookup customer information from database 1 and if called number is 7637777777 lookup customer from database 2 and display it on a screen. In my script I had query setup to identify customers with dbread and dbget queries based on ANI number and then I used Set Enterprise info to set DNIS that is being sent to finesse but it’s not working with this 3rd party application. Wondering if there is any other way this can be solved? I have to use database query to sort through customers to identify to which database customer belongs based on ANI number and then transfer call with specific DNIS information to CCX queue this is the only way that 3rd party application is going to be able to pull information.
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07-31-2019
02:06 PM
Hello, I need some assistance figuring out if its possible to do. Here is my problem we have a single number that triggers UCCX application, we have another application that is outside of UCCX that connects to cisco finesse notification service and listens to incoming call information and based on calling number it pulls information but since it needs to pull information from multiple databases the only reason to separate that is to use different called numbers, my questions is there a way to replace DNIS information ? or re route a call out of uccx and back to uccx with different called number?
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Labels:
12-02-2019
Having an issue with DX80 reporting that provisioning mode is set, but
provisioning status is not re...
08-21-2019
For those that still struggling to get shared script work please add
following line at the beginning...
08-05-2019
We got it working. Thank you for your help. DNIS was required because it
was used to seperate custom...
08-01-2019
Thank you for your response, here is more explanation: 3rd party
application that listens for finess...
07-31-2019
Hello,I need some assistance figuring out if its possible to do. Here is
my problem we have a single...
Created by
artem.matsyplyuk
in TelePresence and Video Infrastructure
06-18-2019
06-18-2019
Maybe someone can help me with options and details for cisco cideo
conference stuff. First as of rig...
Public Statistics
| Date Registered | 06-18-2019 01:23 PM |
| Date Last Visited | 12-05-2019 05:27 AM |
| Total Messages Posted | 6 |
