Hello Gregg,
I want to direct you to the correct resources at Cisco to help you with your concerns as this is dealing with exams and PEC material. I contacted Customer Service to confirm the following information:
For questions about Cisco exams, please access www.cisco.com/go/certsupport. If you don't already have a login, you will need to create a new one as this site does not use your Cisco.com credentials. At this site, you can open a case or call the Customer Service number that is referenced.
In addition, for partners with questions regarding the PEC Tool, you can call Customer Service and advise you have questions related to the PEC Tool. They will direct you to the appropriate contact. The list of Worldwide Contacts at Cisco is available at http://www.cisco.com/web/siteassets/contacts/international.html . You can click on the "Partner Central" tab and locate the Partner Helpline Contact Number according to your location.
Thanks!
Paula