"Not SIP-registered to H320 peripheral" on C40 codec with ISDN Link

[uatwink01]

Dear Everyone

I got this error message from C40 codec with ISDN link.

"Not SIP-registered to H320 peripheral"

How can I solve this issue.  C40 software version is TCNC702 and ISDN Link software version is IL1.1.0

Thanks

[Magnus Ohm]

Hello

I see you are running TCNC software. There is a current bug up for ISDN Link pairing issues with non encrypted codecs. TCNC = TelepresenceCodecNoCrypto

Try unpairing the ISDN Link and then upgrade the unit to TC 7.0.2. 

Hope this helps.

Bug reference: CSCul19957 - ISDN Link 1.1 encryption mismatch, will not pair un-encrypted codec

Software fix targeted for TC7.2 (june timeframe, no gurantees on timeframe and fix version as this might be subjected to change)

/Magnus

[leerobertson1]

We are having this same problem after a software upgrade to the latest firmware. We then rolled back to version 6.0.2 but this same issue is happening.Can anyone advise why the problem would continue after going back to a previous version that was working?

Thanks

[Wayne DeNardi]

Duplicate thread - refer to https://supportforums.cisco.com/discussion/12152596/not-sip-registered-h320-peripheral-c40-codec-isdn-link#comment-9882761