TelePresence and Video Infrastructure

Hi,We have 8 SX-20s installed in verious meeting rooms. I have upgraded most of them to latest tc7.1.4, all went well except one unit restared and showing "Missing Release Key" error MSG (image Attached). It also became unavailable on LAN. Following ...

Hi, I know this is funny question.Actually I just started reading TP. We are using ASR1K as SBC.I seen over there "interface SBC" something link below. I was searching config guidelines for CUBE SP and found the way to configure interface SBC but do ...

Hi guys,We have a C20 working fine and reachable in the network (I am able to log in to it via HTTP).We are trying to pair the Touchpad to the codec, but it does not recognize it.Any ideas?Thanks,David

Hi Folks,I have a client that is using TMS 13.2.1 and their managed endpoints and infrastructure gear is getting messages of being out of service when they are not. Is there a new path to the Cisco service database that is more reliable with the stat...

We would like to connect three new Cisco C60 units to an existing ISDN gateway. The Tandberg Gatekeeper TTC2-01 REV.2. are these devices compatible? If so is any specific configuration necessary?

I am using TMS and setting up a conference with 2 internal endpoints and trying to add a third remote (traversal via VCS-E) by dialing the IP address only.Conductor is used to setup the bridge call to MSE8000 8510 blade.In TMS Conf Ctrol Centre, when...

Hi,we are analysing Lync Server 2013 and Cisco IM and Presence environments and I lack informations which are not in Microsoft Interoperability guide for VCS. I know that Lync uses different codec for video than Cisco. I want only 1 platform, not bot...

The ISE ERS endpoint java demo downloaded from Cisco does not deregister the endpoint.  The output is:################################################################  De register endpoint:                                      ##  This demo sends PUT...

 I got the error message when I open the TMS users button, this seems to be DB user table got problem.What can I check from the TMS and SQL DB?the TMS version is 14.3.2  the detail error message :    

Hi,We've got 2 TMS servers running 14.3.2 software behind BIG-IP load balancer. We're going to upgrade to 14.4 but Cisco has changed the redundancy model from active/active to active/passive. Some changes are required on the load balancer and this is...

I have a client reporting that their c40 running TC7.1.1 is having an odd issue when sharing content locally. They have a dual screen setup, and often share content to their room on both screens outside of video calls. The left monitor which is what...

We have customer with SX20 on a private network IP address in their remote office that had a 8" Touch panel paired on the same subnet/switch.  They now have moved the SX20 to public IP address (still connected to same switch) and want to pair the 8" ...