Sound Dropping Suddenly on Cisco Room Kit Plus

[ln33147]

Hello,

We are facing an issue with a Room Kit Plus registered to the Webex cloud where the sound suddenly drops to the lowest level during the meetings.

I came across a thread describing the same issue that was solved after changing the HDMI cable between the codec and the camera. But in our case, doing this requires passive work and we need to make sure that the cable is the problem before proceeding.

Has anybody faced a similar issue and can advise on which logs are helpful for troubleshooting.

Thanks in advance for any help.

[sgalarcett]

Hi,

I had this problem, and the issue was with the HDMI cable. It's best to test with a new one in an overhead manner before removing the old one. This is easy to check.