SPA8000 & SPA2102 cannot receive 2 concurrent calls

[kiwisupport]

Hi there

We have a issue where a VoIP line is configured on line 1 of a SPA2102 ATA and cannot receive 2 concurrent incoming calls

Example:

First incoming call comes on line 1 -> phone rings (no one picks up)
Second incoming call comes on line 1 (while first call continue ringing) -> caller gets a busy tone (we want both calls to ring at the same time on line 1 not go to a busy tone)

Does anyone have a resolution to this or is this the limitation of the ATA VoIP hardware?

We have tested with a SPA2102, SPA800, PAP2T and they all do the same thing.

Thanks

[Daniele Giordano]

In my experience It's no possible because the first call is still in the setup phase. You can get the ring back tone only after a connection and configuring the call waiting service.

Best regards.