SX 20 Auto Call Reject

[hjabrahams]

Hi everyone. I'm trying to help one of my engineers out with a (seemingly) simple problem for which we can't seem to find a configuration setting to resolve it.

We've recently switched the auto-answer feature OFF on all our endpoints because of a security incident (should have been off from the beginning, but client wanted 'ease of use'). Unfortunately we now have a scenario where if someone dials a VC unit accidentally, the receiving unit will just ring continuously until the caller hangs up.

I'm looking to either:

1. Set the receiving unit to reject the call after a certain number of rings, or
2. Set the calling unit to give up trying after a certain period of no answer

Any help would be appreciated.

Thanks,

Henri

[Wayne DeNardi]

What call control platform are you using?   If you're using a CUCM, you should be able to tweak the no answer timeout setting to something shorter if you are hearing it ring for too long.