Solved: Re: SX 80 & Touch 10 with no On-Screen Controls

mhaince11 · ‎08-13-2024

Hello Everyone,

Has any of you experience this problem? We have an SX80 running on CE 9.15.x and it's currently being controlled by a Crestron Touch Panel.

I tried plugging in a Touch 10 directly to SX 80 but the Touch 10 is not showing any on-screen controls / buttons.

I can see the settings of the codec using Touch 10, i can also control the camera from Touch 10.

How can i get the call controls on Touch 10 screen?

Regards,

Ronald

Jonathan Schulenberg · ‎08-13-2024

Each of the native UI buttons can be disabled in the local settings of the codec. The toggles should all be under User Interface > Features IIRC.

The Crestron programmer likely did this intentionally if they did not account for actions being initiated directly on the codec; their code may not be watching for and handling events for those actions. You can turn them on but should really talk to the programmer first.

To be clear though: it is definitely possible - I’d argue preferred/recommended - to use a Cisco Touch 10 / Room Navigator instead of a Crestron touch panel. The code just has to be written to support that.

View solution in original post

Jonathan Schulenberg · ‎08-13-2024

Each of the native UI buttons can be disabled in the local settings of the codec. The toggles should all be under User Interface > Features IIRC.

The Crestron programmer likely did this intentionally if they did not account for actions being initiated directly on the codec; their code may not be watching for and handling events for those actions. You can turn them on but should really talk to the programmer first.

To be clear though: it is definitely possible - I’d argue preferred/recommended - to use a Cisco Touch 10 / Room Navigator instead of a Crestron touch panel. The code just has to be written to support that.

mhaince11 · ‎08-13-2024

Thank you so much!! it worked.