08-13-2024 08:59 AM
Hello Everyone,
Has any of you experience this problem? We have an SX80 running on CE 9.15.x and it's currently being controlled by a Crestron Touch Panel.
I tried plugging in a Touch 10 directly to SX 80 but the Touch 10 is not showing any on-screen controls / buttons.
I can see the settings of the codec using Touch 10, i can also control the camera from Touch 10.
How can i get the call controls on Touch 10 screen?
Regards,
Ronald
Solved! Go to Solution.
08-13-2024 03:38 PM - edited 08-13-2024 03:38 PM
Each of the native UI buttons can be disabled in the local settings of the codec. The toggles should all be under User Interface > Features IIRC.
The Crestron programmer likely did this intentionally if they did not account for actions being initiated directly on the codec; their code may not be watching for and handling events for those actions. You can turn them on but should really talk to the programmer first.
To be clear though: it is definitely possible - I’d argue preferred/recommended - to use a Cisco Touch 10 / Room Navigator instead of a Crestron touch panel. The code just has to be written to support that.
08-13-2024 03:38 PM - edited 08-13-2024 03:38 PM
Each of the native UI buttons can be disabled in the local settings of the codec. The toggles should all be under User Interface > Features IIRC.
The Crestron programmer likely did this intentionally if they did not account for actions being initiated directly on the codec; their code may not be watching for and handling events for those actions. You can turn them on but should really talk to the programmer first.
To be clear though: it is definitely possible - I’d argue preferred/recommended - to use a Cisco Touch 10 / Room Navigator instead of a Crestron touch panel. The code just has to be written to support that.
08-13-2024 03:58 PM
Thank you so much!! it worked.
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