SX10 Phonebook Folders

[Jason Neurohr]

Hi All,

Does anyone know if the SX10's are supposed to show phonebook folders when controlling the unit via remote (local contacts/favorites, not directory). On the web GUI the phonebook entries have been created in folders however on the unit itself they are presented as a single list. We have multiple SX10's exhibiting this, and it occurs on both 7.1.4 and 7.2.0

Regards

Jason

[Patrick Sparkman]

I just tested creating some contacts within folders myself through the web interface, and I'm getting the same thing as you.  It looks like folders aren't supported within local contacts or the SX10 doesn't understand how to display the local phone book that way.  Might be worth taking it to TAC to see if it's by design, or a BUG.

[Jens Didriksen]

I don't have an SX10 yet, so don't know if it has the "MyContactsExpanded" option? If it does, might work if set to "Off" perhaps?

/jens

Please rate replies and mark question(s) as "answered" if applicable.

[Patrick Sparkman]

I just checked the SX10 admin guide, and there isn't a "MyContactsExpanded" option.  Looks like how the local phone books are displayed isn't a configurable option.

[Jason Neurohr]

Thanks for your responses guys. The customer who has these SX10's doesn't have service contracts so I cannot raise with TAC just yet. Will update this thread if I can get a definitive answer from Cisco.