SX20 Error Message 404?

loconnor · ‎10-19-2016

Hello I hope you are all well. I am in this horrible situation with CDW and Cisco to get technical support. I had recently installed a SX20 unit, upon installing I am getting an error message 404. What is this?

The codec will be connected via IP to a "Blue Jeans" bridge service. Facility claims the IP address is set up for video broadcasting but I have my doubts. Any help would be appreciated.

Best regards,

Lisa

Wayne DeNardi · ‎10-19-2016

Hi Lisa,

We'll need a few more details to help us assist. How is your SX20 configured, is it set up as a standalone unit, or registered to a VCS or CUCM?

Where exactly are you seeing the "404" message, and what are you doing to get it?

Wayne
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