03-26-2015 05:49 AM - edited 03-18-2019 04:15 AM
Hi all,
we have a SX20 with a strange issue it makes only one video call and when we try to call another participant it says "Max number of calls reached".
From the SystemUnit Status we see the following
Is any way to change this MaxVideoCalls 1, I try from CLI but I didn't find any command.
Regards
Anestis Koukis
Solved! Go to Solution.
03-26-2015 08:28 AM
All Cisco codecs are hardcoded to only allow 1 video call, and an additional 1 audio only call. Something that cannot be changed. If you need to connect more than 2 video calls to a single endpoint, you'll need to either purchase the Multisite license that will allow you to use the internal bridge of the SX20, or use an external conferencing bridge such as an MCU or TelePresence Server.
03-26-2015 11:46 AM
I did some testing and you can make a Multiway call through the CLI using SSH, below is an outline of what I did.
xCommand Dial Number: ep1@example.com OK *r DialResult (status=OK): CallId: 3 ConferenceId: 2 ** end
xCommand Call Hold CallId: 3 OK *r HoldResult (status=OK): ** end
xCommand Dial Number: ep2@example.com OK *r DialResult (status=OK): CallId: 4 ConferenceId: 2 ** end
xCommand Call Join CallId: 0 CallId: 3 Callid: 4 OK *r JoinResult (status=OK): ** endNote: CallId: 0 is the endpoint hosting the calls that is performing the escalation using Multiway.
Hope it works, let me know.
03-26-2015 08:28 AM
All Cisco codecs are hardcoded to only allow 1 video call, and an additional 1 audio only call. Something that cannot be changed. If you need to connect more than 2 video calls to a single endpoint, you'll need to either purchase the Multisite license that will allow you to use the internal bridge of the SX20, or use an external conferencing bridge such as an MCU or TelePresence Server.
03-26-2015 08:37 AM
Ok, thanks for that info I didn't know it.
We have configure the SX20 to use multiway but how I can test it if the SX20 can not make more than 1 video call?
03-26-2015 08:39 AM
Do you have a VCS or Conductor to use with Multiway? If so, and have configured it correctly, you would connect to the first participant, then call the second which will put the first on hold, after the second connects, you should be prompted with a Join option to join yourself and the other two participants together on an MCU or TelePresence Server, however you have Multiway setup.
03-26-2015 10:35 AM
Hi Patrick
We use Conductor for multiway but it is possible to make those test steps you describe through the web interface? It is not possible for us to have local access to the endpoint and use remote control.
03-26-2015 10:35 AM
I don't know if it's possible, I just tried it and couldn't.
03-26-2015 11:23 AM
Thanks Patrick, one last question do you know if this limitation of the web interface is also in the Edge95?
03-26-2015 11:46 AM
I did some testing and you can make a Multiway call through the CLI using SSH, below is an outline of what I did.
xCommand Dial Number: ep1@example.com OK *r DialResult (status=OK): CallId: 3 ConferenceId: 2 ** end
xCommand Call Hold CallId: 3 OK *r HoldResult (status=OK): ** end
xCommand Dial Number: ep2@example.com OK *r DialResult (status=OK): CallId: 4 ConferenceId: 2 ** end
xCommand Call Join CallId: 0 CallId: 3 Callid: 4 OK *r JoinResult (status=OK): ** endNote: CallId: 0 is the endpoint hosting the calls that is performing the escalation using Multiway.
Hope it works, let me know.
03-27-2015 03:23 AM
Hi Patrick,
it worked ,thank you very much for your help.
The SX20 creates a call to the multiway when we enter the join command and the Conductor creates a conference room but it last only for 2 sec. We are going to open a tac case for this.
I have one last question do you know if the Edge95 has also an API guide to do the same test.
Regards,
Anestis
03-27-2015 06:01 AM
I did some testing with Edge95 and the steps are similar
1st From Edge95 you call an endpoint like below
xcommand dial number:20498 netprofile:7 -->this is the default profile for sip call *r Result (status=OK): CallRef: 1 --> this is the id of the call LogTag: 10 *r/end
2nd You put this call in hold
xcommand callhold 1 *r Result (status=OK): / *r/end OK
3rd You call the second endpoint
xcommand dial number: 20497 netprofile:7 *r Result (status=OK): CallRef: 2 -->this is the id of the second call LogTag: 11 *r/end OK connect
4th Now you can Join this two call with the following command
xcommand calljoin *r Result (status=OK): / *r/end OK
The multiway was successful as it was with SX20 but we facing the same issue with the Conductor.
Thanks again Patrick for the help.
01-07-2016 11:59 PM
Hi Patrick, i understand what you are saying but that is if you are attempting two video calls. When attempting to connect a second audio call via the device or GUI it says max calls reached?
I have another SX20 running like for like software, option keys and settings and i don't have this issue on the other system.
When you hover your mouse over the area to add an additional call its actually grayed out?
See attached .jpeg
Look forward to your response.
Regards,
Brad
01-08-2016 07:29 AM
Please see your other thread here for a responce, sx20-codec-max-calls-reached-after-one-audio-call-connected.
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