Hi All,
I wondered if anyone has come across any compatibility issues between Cisco codecs and Samsung screens? Specifically an SX80 & a Samsung DM65D. My set up is an SX80 & a Touch 10 outputting to 2 x Samsung DM65Dās. When the Touch 10 is pressed to wake the system, either the left screen or the right screen will not turn on. Its intermittent and probably happens about 1 in every 10 times you wake the system. Only one of the screens wonāt turn on, either the left or right but most of the time they both turn on.
They are being turned on via CEC which is enabled on the SX80 and on the screens. Codec is running software version ce9.2.3.3ba381b. I have another system with an SX80 and 1 x DM65D which does not have this issue.
Brief overview of overall troubleshooting
- Both screens have all settings matched to single screen room.
- Firmware is update to on Samsung screen
- EDID was disabled on screens but has been enabled
- All āsleep /eco / power savingā settings etc. have been changed , adjusted etc. to the point that the screens are essential always on minus an video image when the codec goes to sleep.
When this happens , it seems to be that only one screen is getting a CEC command from one of the outputs and not the other. If the other screen doesnāt turn on you need to switch on with the Samsung remote. Are they are any advance settings on the codec for further CEC configureation or tools that can monitor if it's sending a CEC command from both outputs?
Thanks
