Tandberg MXP 1000 - Password recovery

[Bill]

Does anyone know how to recover a lost password for an MXP 1000?

Or how to reset to factory defaults?

There is no console port.

TIA

[mubakhta]

Hi Tia,

You should be able to use the remote to factory reset the unit by navigating through the menus. For more information please check the screenshot below:

You can refer to the following information in MXP Administrative Guide Page 19.

Hope this helps.

Regards,

Mubashshir Akhtar

[Bill]

Thanks for the quick response.

But that menu is also password protected, and I do not have that PW either.

[Tomonori Taniguchi · Accepted solution]

Try this (I haven’t use this method for a while and don’t have T1000MXP with me to re-verify but should work), but please note this process will remove option keys (both BW and Feature option key a part of factory reset on Codec) therefore if you don’t have backup option key you will then require to contact Cisco license team or retrieve keys from on-line.

1. Unplug power cable from 1000MXP codec (to restart Codec)
2. Hold down the speaker/headset key in front panel
3. Plug power cable (to boot up) but kept holding down the speaker/headset key
4. Press 1 then # key on front panel
5. Release key

1000MXP should restart automatically and boot up with factory default parameter

[Bill]

Thanks for the response.

The MXP 1000 does not have a front button panel. (I've attached a picture)

It does have one button on it - to toggle headset on/off.

I tried holding that button down then powering up. Then use the remote to enter - 1 #

But no luck. Still comes up with existing config.

Unfortunately I do not have Smartnet on it.

Just a unit I was planning to use at home.

[Tomonori Taniguchi]

Apologies not clear explanation, the headset on/off button is located below the speaker (showing in red circle).

And “Press 1 then # key on front panel” supported to use remote controller.

[Bill]

You are correct - Thank you very much.

I tried a few more times and was successful.

Just took three hands to make it all work.

[Tomonori Taniguchi]

Great, and thanks for sharing the result which will be useful reference for other as well.